abt365 Privacy Policy

abt365 ("we", "our", or "platform") operates a reliable online gaming and sports betting platform for users in Bangladesh. This privacy policy ("policy") describes how abt365 collects, processes, stores, and protects your personal information.

By using the abt365 website or services, you are considered to have accepted the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

This policy applies to all users of abt365 services, including registered members, guest users, and anyone accessing our platform. This policy should be read together with our Terms and Conditions.

abt365 may collect the following types of information from you:

2.1 Identity Information

• Full name and date of birth
• National ID number or passport number (for identity verification)
• Email address and mobile number
• Residential address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for processing transactions)
• Deposit and withdrawal history
• Transaction date, amount, and method

2.3 Technical Information

• IP address and device identifier
• Browser type and operating system
• Login time and date
• Activity logs on the platform

2.4 Gaming Activity Information

• Play history and betting records
• Win and loss statistics
• Bonus and promotional offer usage details
• Voluntary information related to responsible gaming

abt365 collects your information in the following ways:

3.1 Information You Provide Directly

When you create an account on abt365, verify your identity, deposit or withdraw funds, or contact our support team, you voluntarily provide us with information.

3.2 Automatically Collected Information

When you use our platform, certain information is collected automatically through cookies and similar technologies. This includes your device information, browsing behaviour, and session-related data.

3.3 Identity Verification Process (KYC)

To ensure the security and integrity of our platform, we may ask you to verify your identity for transactions above a certain amount. This process may require you to submit a copy of a government-issued ID or passport.

abt365 uses the collected information for the following purposes:

• Account Management: To create, manage, and keep your account secure.
• Service Delivery: To carry out gaming, betting, and payment services smoothly.
• Identity Verification: To prevent fraud and illegal activity.
• Financial Transactions: To ensure secure transactions via bKash, Nagad, Rocket, and Upay.
• Customer Support: To resolve your questions and complaints.
• Platform Improvement: To improve the quality of our services and user experience.
• Promotional Communications: To provide information about bonuses and offers, subject to your consent.
• Responsible Gaming: To identify problematic gaming behaviour and provide support.
• Legal Obligations: To comply with applicable laws and regulations.

abt365 generally does not share your personal information with third parties. However, information may be shared in the following exceptional circumstances:

5.1 Service Provider Partners

To operate our platform, we rely on certain trusted third parties, such as payment processors (bKash, Nagad, Rocket, Upay) and identity verification services. These parties receive information only for specific tasks and are also required to follow strict privacy policies.

5.2 Legal Obligations

We may be required to disclose information in order to comply with a court order, a legitimate request from a government or regulatory authority, or applicable law.

5.3 Fraud and Security Protection

Information may be shared with the relevant authorities to investigate and prevent fraud, money laundering, or other illegal activities.

5.4 Business Transfers

In the event of a merger, acquisition, or asset transfer involving abt365, your information may be transferred to the new owner, who will also be required to provide protection similar to this privacy policy.

abt365 uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Required for the basic functioning of the platform. These are always active.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Used to analyse platform usage and improve services.
• Security Cookies: Used to detect fraud and keep your account secure.

6.2 Managing Cookies

You can disable non-essential cookies by changing your browser settings. However, this may limit some functionality of the platform.

abt365 uses industry-standard technologies and practices to ensure the security of your personal information:

• SSL Encryption: Every connection on our platform is secured by SSL/TLS encryption, which keeps your information unreadable by third parties during transmission.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Access Control: Only authorised personnel can access your information.
• Security Audits: Our systems undergo regular security testing.
• Firewall and Intrusion Detection: Advanced technologies are used to prevent unauthorised access.
• Staff Training: All our staff receive regular training on data protection policies.

As a user of abt365, you have the following rights regarding your information:

8.1 Right to Access

You can find out at any time what information we have collected about you. To make this request, please contact our support team.

8.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, this may not be possible in cases of legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.

8.5 Right to Data Portability

You may request a copy of your information in a portable format.

8.6 Right to Withdraw Consent

Where processing of your information is based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect any processing carried out prior to that withdrawal.

To exercise these rights, contact us via 24/7 live chat or email.

abt365 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Active Account Information: Retained for the entire duration that the account remains active.
• Financial Transaction Records: Retained for a specified period in accordance with legal and regulatory obligations.
• Post-Account Closure Information: Retained for as long as necessary to handle fraud investigations or legal claims.
• Technical Logs: Generally retained for a short period and then deleted.

Once the designated retention period ends, we securely delete your information or anonymize it in a way that it can no longer be linked to you.

abt365 may update this privacy policy from time to time. This policy may be revised due to changes in services, technology, or legal requirements.

If any significant changes are made, we will notify you in the following ways:

• By displaying a notice on our website
• By sending a notice to your registered email address
• Displays a notification when logging into the platform

Continuing to use our service after changes are published will be considered as your acceptance of the updated policy. If you do not agree with the revised policy, you may request to close your account.

The "Last Updated" date shown at the top of the policy always indicates the date of the current version.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our privacy team will process your request as soon as possible.

Ways to reach us:

• 24/7 Live Chat: Get instant support through the live chat on our website.
• Email: [email protected]

We generally try to respond to all email requests as soon as possible. Complex matters may take a bit more time.